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Mediation & Counselling Services
What is Mediation?
A process in which an impartial third person assists disputing parties to negotiate a mutually acceptable agreement.
The Process of Mediation
- The process is initiated when disputants fail to negotiate for themselves.
- The process is is private and confidential.
- The process provides a structure for resolving the issues in dispute.
- There must be an honest desire by the parties to resolve the issues in a cooperative manner.
The Role of the Mediator
- Procedural Facilitator
- Aid to Communication
- Coach
- Sounding Board
- Reality Tester
Principle Characteristics of Mediation
- Accessible
- Voluntary
- Confidential
- Facilitative
- Collaborative
- Egalitarian
- Relationship Orientated
Merits of Mediation
- Economical and Rapid Settlements
- Mutually Satisfactory Outcomes
- High Rates of Compliance
- Comprehensive & Personal Agreements
- Educational and Control over Outcomes
- Relationship Orientated
- Personal Responsibility
- Implementable Agreements
- Durability